Community Appreciation

Accessible Banking Services at Ridgewood Savings Bank

As a community bank we are committed to meeting the banking and financial needs of all our customers. We have a number of services in place to improve access to our products and services.

Accessible Branches

All Ridgewood Savings Bank branches have been designed to help make banking accessible to our customers. We are committed to ensuring compliance with the Americans with Disabilities Act (ADA), state and local accessibility laws.

Reader Services

Our personal bankers are happy to read and explain appropriate materials to our customers who want help opening products/services or conducting financial transactions. Stop by or call your local branch for an appointment.

Magnifiers

Magnifiers are available to our customers to conduct bank transactions or complete important bank documents.

Large Print Statements

Bank statements are available in large print fonts upon request.

Raised Line Large Print Checks

The Bank, with our check partner Harland Clarke, offers Sight Checks® for our visually impaired customers. All lines on the check are raised above the surface of the paper and all printing is larger than a normal check. Customers can order these checks through their local branch.

Automated Teller Machines (ATMs)

We utilize audio output ATMs at all of our branch locations. Plug a headset into the audio jack at any of our ATMs and you can easily access your accounts by listening to private spoken instructions. Headsets are available at all branches during regular banking hours.  

Telephone Banking

Access your accounts by using our automated Telephone Banking service 24 hours a day, 7 days a week and 365 days a year. Call 877-690-0784 and follow the prompts.

Accessible Website

Providing a meaningful online experience for all of our customers is important to us. We are always working to enhance our website to increase accessibility and usability. Our accessibility efforts are based on the World Wide Web Consortium (W3C)’s Web Content Accessibility Guidelines (WCAG) 2.0, Levels AA and include.

• Optimizing our website to work with screen reader software such as JAWS

• Assigned descriptive text for images

• Sufficient color contrast

Newer browsers tend to provide more display options to make content accessible. We recommend using the most current versions of computer based technology applications and browsers as they may work better with assistive technologies. On mobile devices, we recommend TalkBack for Android devices and Voice-Over for the iPhone and iPad.

Other Accommodations or further assistance

Some customers may have other accessibility needs and require further assistance. We will review individual requests on a case by case basis and seek to find a reasonable accommodation.

Accessibility Feedback and Requests

We welcome all feedback and requests, so let us know how we’re doing on meeting your needs. Please use any of the following:

Telephone: (718) 240-4814

Email: accessibility@ridgewoodbank.com

Mail: Ridgewood Savings Bank, Attention: Accessible Banking Services, 7102 Forest Avenue, Ridgewood, New York, 11385