COVID-19 Branch Status and Hours
To schedule an appointment for account openings or maintenance, consultations, and access to safe deposit boxes please call your local branch or CLICK HERE and let us know the branch you would like to visit. We recommend calling your local branch prior to visiting, as they may be able to assist you remotely.
Please see the chart below to find out the steps we have taken to protect you and our staff members. We offer different ways of banking to service all of our customers during this difficult time.
Appointment Only Banking - available at select locations:
To schedule an appointment, please call the branch you are interested in visiting that offers Appointment Banking. For the safety of our employees and customers, "Appointment Only" Banking is limited to those locations with protective glass. We apologize for the inconvenience. Please do not visit the branch in person until you have confirmed availability.
FAQs ON HOW YOU CAN CONTINUE TO DO YOUR BANKING
How do I gain access to my safe deposit box?
Call your local branch. Access will be limited to appointment only.
How do I establish Online and Mobile banking?
Click here to sign up for both online and mobile banking services.
How do I set up Telephone Banking?
Call 718-240-4800 and select option 1 or call directly at (877) 690-0784.
How do I use Secure Chat?
Log in to online or mobile banking.
How do I make an appointment?
Call the number of the "*Appointment Banking Available" location listed below to set up an appointment.
Can I open any type of account online?
All accounts can be opened with the exception of Business Accounts, IRA, Passbook or Kids Club.
Are Coinstar/Coinstream coin-counting machines available?
Access to Coinstar/Coinstream coin-counting machines will be suspended at all branch locations until further notice.
What type of loan can I apply for online?
No-Fee Personal Loan, Mortgage or HELOC
Banking Services and Hours of Operation:
Banking Service |
Hours of Operation |
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Customer Contact Center (718) 240-4778 |
Monday - Friday: 7AM - 7PM, Saturday: 8AM - 3PM |
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Lobby Hours, Walk-up and Drive-up service hours (where available) |
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Mobile, Online and Telephone Banking |
Available 24/7 |
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ATM Services |
Available 24/7 |
Different ways you can bank with us
| 24/7 Online and Mobile Banking | Visit Website | 24/7 ATM | Contact Center (718) 240-4778 | Call your local branch | 24/7 Telephone Banking | Secure Chat | Teller Window, Drive-thru and Walk-up | Appointment Only Banking | |
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Report a card lost or stolen |
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Branch Status Queens:
Branch |
Hours of Operation |
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Main Office Ridgewood *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs: 9AM - 6PM, Sat: 8:30AM - 1PM
Drive-Up: Mon - Wed, Fri: 8AM - 5PM, Thurs: 8AM - 6PM, Sat: 7AM - 1PM |
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Astoria *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs: 9AM - 6PM, Sat: 8:30AM - 1PM Walk-Up: Mon - Wed, Fri: 4PM -5PM, Sat: 7AM - 8:30AM |
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Bayside *Appointment Banking Available |
Lobby Hours: Mon - Thurs: 9AM - 4PM, Fri: 9AM - 6PM, Sat: 8:30AM - 1PM ATM Available: 24/7 |
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Breezy Point *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs: 9AM - 6PM, Sat: 8:30AM - 1PM Walk-Up: Mon - Wed, Fri: 4PM - 5PM, Sat: 7AM - 8:30AM |
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Forest Hills *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs: 9AM - 6PM, Sat: 8:30AM - 1PM Walk-Up: Mon - Wed, Fri: 4PM - 5PM, Sat: 7AM - 8:30AM |
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Glendale *Appointment Banking Available |
Lobby Hours: Mon - Thurs: 9AM - 4PM, Fri: 9AM - 6PM, Sat: 8:30AM - 1PM ATM Available: 24/7 |
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Grand Avenue *Appointment Banking Available |
Lobby Hours: Mon - Thurs: 9AM - 4PM, Fri: 9AM - 6PM, Sat: 8:30AM - 1PM Walk-Up: Mon - Thurs: 4PM - 5PM, Sat: 7AM - 8:30AM |
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Hollis *Appointment Banking Available |
Lobby Hours: Mon - Thurs: 9AM - 4PM, Fri: 9AM - 6PM, Sat: 8:30AM - 1PM Walk-Up: Mon - Thurs: 4PM - 5PM, Sat: 7AM - 8:30AM |
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Laurelton *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs: 9AM - 6PM, Sat: 8:30AM - 1PM Walk-Up: Mon - Wed, Fri: 4PM - 5PM, Sat: 7AM - 8:30AM |
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Whitestone *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs: 9AM - 6PM, Sat: 8:30AM - 1PM Walk-Up: Mon - Wed, Fri: 4PM - 5PM, Sat: 7AM - 8:30AM |
Branch Status Bronx:
Branch |
Hours of Operation |
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Allerton Avenue *Appointment Banking Available |
Lobby Hours: Mon - Thurs: 9AM - 4PM, Fri: 9AM - 6PM, Sat: 8:30AM - 1PM ATM Available: 24/7 |
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Crosby Avenue *Appointment Banking Available |
Lobby Hours: Mon - Thurs: 9AM - 4PM, Fri: 9AM - 6PM, Sat: 8:30AM - 1PM ATM Available: 24/7 |
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Gun Hill Road *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs: 9AM - 6PM, Sat: 8:30AM - 1PM ATM Available: 24/7 |
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Jerome Avenue *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs: 9AM - 6PM, Sat: 8:30AM - 1PM |
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Morris Park *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs: 9AM - 6PM, Sat: 8:30AM - 1PM ATM Available: 24/7 |
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Sedgwick Avenue *Appointment Banking Available |
Lobby Hours: Mon - Thurs: 9AM - 4PM, Fri: 9AM - 6PM, Sat: 8:30AM - 1PM ATM Available: 24/7 |
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White Plains Road *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs: 9AM - 6PM, Sat: 8:30AM - 1PM ATM Available: 24/7 |
Branch Status Brooklyn:
Branch |
Hours of Operation |
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Bay Ridge *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs 9AM - 6PM, Sat: 8:30AM - 1PM Walk-Up: Mon - Wed, Fri: 4PM - 5PM, Sat: 7AM - 8:30AM |
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Bensonhurst *Appointment Banking Available |
Lobby Hours: Mon - Thurs: 9AM - 4PM, Fri: 9AM - 6PM, Sat: 8:30AM - 1PM ATM Available: 24/7 |
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Cobble Hill *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs 9AM - 6PM, Sat: 8:30AM - 1PM ATM Available: 24/7 |
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Clinton Hill *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs 9AM - 6PM, Sat: 8:30AM - 1PM ATM Available: 24/7 |
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Dyker Heights *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs 9AM - 6PM, Sat: 8:30AM - 1PM Walk-Up: Mon - Wed, Fri: 4PM - 5PM, Sat: 7AM - 8:30AM |
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Sheepshead Bay *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs 9AM - 6PM, Sat: 8:30AM - 1PM Walk-Up: Mon - Wed, Fri: 4PM - 5PM, Sat: 7AM - 8:30AM |
Branch Status Manhattan:
Branch |
Hours of Operation |
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73rd Street *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs: 9AM - 6PM, Sat: 8:30AM - 1PM ATM Available: 24/7 |
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Yorkville *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs: 9AM - 6PM, Sat: 8:30AM - 1PM
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Branch Status Nassau:
Branch |
Hours of Operation |
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Baldwin Harbor *Appointment Banking Available |
Lobby Hours: Mon - Thurs: 9AM - 4PM, Fri: 9AM - 6PM, Sat: 8:30AM - 1PM Drive-Up: Mon - Thurs: 9AM - 5PM, Fri: 9AM - 6PM, Sat: 7AM - 1PM |
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Bellmore *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs: 9AM - 6PM, Sat: 8:30AM - 1PM Drive-Up: Mon - Wed, Fri: 9AM - 5PM, Thurs: 9AM - 6PM, Sat: 7AM - 1PM |
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Franklin Square *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs: 9AM - 6PM, Sat: 8:30AM - 1PM Walk-Up: Mon - Wed, Fri: 4PM - 5PM, Sat: 7AM - 8:30AM |
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Garden City Park *Appointment Banking Available |
Lobby Hours: Mon - Thurs: 9AM - 4PM, Fri: 9AM - 6PM, Sat: 8:30AM - 1PM Walk-Up: Mon - Thurs: 4PM - 5PM, Sat: 7AM - 8:30AM |
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Hicksville *Appointment Banking Available |
Lobby Hours: Mon - Thurs: 9AM - 4PM, Fri: 9AM - 6PM, Sat: 8:30AM - 1PM ATM Available: 24/7 |
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Hicksville Drive-Up *Appointment Banking Available |
Drive-Up: Mon - Thurs: 9AM - 5PM, Fri: 9AM - 6PM, Sat: 7AM - 1PM |
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Plainview *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs 9AM - 6PM, Sat: 8:30AM - 1PM ATM Available: 24/7 |
Branch Status Suffolk:
Branch |
Hours of Operation |
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Lindenhurst *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs: 9AM - 6PM, Sat: 8:30AM - 1PM Drive-Up: Mon - Wed, Fri: 9AM - 5PM, Thurs: 9AM - 6PM, Sat: 7AM - 1PM |
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West Babylon *Appointment Banking Available |
Lobby Hours: Mon - Thurs: 9AM - 4PM, Fri: 9AM - 6PM, Sat: 8:30AM - 1PM Drive-Up: Mon - Thurs: 9AM - 5PM, Fri: 9AM - 6PM, Sat: 7AM - 1PM |
Branch Status Westchester:
Branch |
Hours of Operation |
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New Rochelle *Appointment Banking Available |
Lobby Hours: Mon - Thurs: 9AM - 4PM, Fri: 9AM - 6PM, Sat: 8:30AM - 1PM Drive-Up: Mon - Thurs: 9AM - 5PM, Fri: 9AM - 6PM, Sat: 7AM - 1PM |
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Yonkers *Appointment Banking Available |
Lobby Hours: Mon - Wed, Fri: 9AM - 4PM, Thurs: 9AM - 6PM, Sat: 8:30AM - 1PM |