Enhanced Automated Banking
We are upgrading our Automated Banking services to deliver a smoother, more secure, and improved banking experience.
Frequently Asked Questions
General
To better serve you, we have updated our automated banking system to provide a simpler menu, clearer options, and faster access to the information you need.
- Simplified menu structure
- Faster navigation
- Easier access to speak with a Customer Care Center representative during business hours: Monday – Friday: 7 AM – 7 PM and Saturday – Sunday: 8 AM – 2 PM
- Enhanced authentication options for added security
No, our Automated Banking telephone number at 718-240-4800 remains the same.
Yes, the updated menu is more streamlined with clearer options and quicker access to the information you need.
The Customer Care Center is available:
- Monday–Friday: 7 AM–7 PM
- Saturday–Sunday: 8 AM–2 PM
You can press 0 during your call for assistance or call us directly at 718-240-4778.
Security & Verification
- Multi-Factor Authentication (MFA) – An added layer of security that helps verify your identity before providing access to account information.
- One-Time Passcode (OTP) – A verification code sent to your phone via text message for first-time access.
This additional security step helps protect your account by helping confirm that you are the one accessing your account information. Please remember that Ridgewood will never call, text, or email you to request your one-time passcode or verification code.
You can:
- Request the code to be resent
- Or press 0 to speak with a Customer Care Center representative during business hours: Monday – Friday: 7 AM – 7 PM and Saturday – Sunday: 8 AM – 2 PM.
Yes, these updates are designed to better protect your personal and financial information.
First-Time User Experience
- Enter your personal identification information as your PIN.
- Then complete a One-Time Passcode verification
Menu & Navigation
- Account-related services → Press 2 (Account Information)
- Card-related services → Press 3 (Debit/ATM Card Assistance)
Press 2 for Account Information.
Transfers are available under Account Information (Press 2).
Press 3 for Debit or ATM Card Assistance.
Press 0 at any time during your call to speak with a Customer Care representative during business hours: Monday – Friday: 7 AM – 7 PM and Saturday – Sunday: 8 AM – 2 PM.
- Press # to repeat the menu
- Or press 0 for assistance