contact information
Customer Contact Center: (718) 240-4778
Monday - Friday: 8AM - 7PM, Saturday: 8AM - 3PM
Telephone Banking: (877) 690-0784
To report a lost or stolen ATM Card, Credit Card or Debit Card:
- Ridgewood ATM Card: Immediately call the telephone-banking operator at (877) 690-0784, Monday–Friday, 7AM–8PM, Saturday 8AM–5PM; or call, or visit your local Ridgewood branch
- Ridgewood Credit MasterCard®: Immediately call (855) 401-4743, 24 hours a day, seven days a week.
- Ridgewood Debit MasterCard®: Immediately call (800) 472-3272, 24 hours a day, seven days a week.; or call, or visit your local Ridgewood branch.
Personal Loans: (833) 568-7899
Customer Service Representatives are available:
Monday - Friday: 9:00AM - 9:00PM (ET), Saturday: 10:00AM - 7:00PM (ET)
Log in to view your loan at https://ridgewoodbank.upstart.com/login
Mortgage Servicing: (855) 752-8461
Customer Service Representatives are available:
Monday - Friday: 8:30AM - 8:00PM (ET), Saturday: 8:30AM - 5:00PM (EST)
Automated loan information is available 24 hours a day, 7 days a week
Lending: (866) RSB - 4111
Report a suspicious email:
- If you think you’ve received a suspicious email claiming to be from Ridgewood Savings Bank forward it to abuse@ridgewoodbank.com so we can investigate it for you.
- If you doubt the validity of a Ridgewood Savings Bank telephone call or email that you received or if you think you may have already responded to a phishing scam, please contact your branch immediately.
