contact information
Customer Contact Center:
(718) 240-4778
Monday - Friday: 7AM - 7PM
Saturday - Sunday: 8AM - 2PM
Telephone Banking: (877) 690-0784
Schedule an appointment:
Appointment banking is the best way to access our Customer Service Representatives for account openings or maintenance, consultations, access to safe deposit boxes, or other related activities.
To report a lost or stolen ATM Card, Credit Card or Debit Card:
- Ridgewood ATM/Debit MasterCard®: Immediately call (800) 472-3272, 24 hours a day, seven days a week.; or call, or visit your local Ridgewood branch.
- Ridgewood Credit MasterCard®: Immediately call (855) 401-4743, 24 hours a day, seven days a week.
Personal Loans: (833) 568-7899
Customer Service Representatives are available:
Monday - Friday: 9:00AM - 9:00PM (ET), Saturday: 10:00AM - 7:00PM (ET)
Log in to view your loan at https://ridgewoodbank.upstart.com/login
Mortgage Servicing: (855) 752-8461
Customer Service Representatives are available:
Monday - Friday: 8:30AM - 8:00PM, Saturday: 8:30AM - 5:00PM
Automated loan information is available 24 hours a day, 7 days a week
Lending: (866) RSB - 4111
Report a suspicious communication:
- If you think you’ve received a suspicious email or text message claiming to be from Ridgewood Savings Bank, forward it to [email protected] so we can investigate it for you.
- If you doubt the validity of a Ridgewood Savings Bank telephone call, email, or text message that you received, or if you think you may have already responded to a phishing scam, please contact your branch immediately.
