Ridgewood will never call or email you soliciting personal information
At Ridgewood Savings Bank we care about our customers and take customer security very seriously. While we do monitor activity for customer security, and may call to verify certain account activity, we will NEVER ask you for personal information such as: whole social security numbers, passwords, or whole account numbers via telephone or e-mail. We advise anyone that receives a suspicious phone call or e-mail to contact the bank directly.
Please use precautions when handling any types of unsolicited or unexpected telephone calls or emails. Be suspicious of emails, even if they appear to originate from a trusted source. Clicking on links in spam email may send users to phishing web sites or sites that are hosting malware.
Report a suspicious email:
- If you think you’ve received a suspicious email claiming to be from Ridgewood Savings Bank forward it to [email protected] so we can investigate it for you.
- If you doubt the validity of a Ridgewood Savings Bank telephone call or email that you received or if you think you may have already responded to a phishing scam, please contact your branch immediately.
To report a lost or stolen Ridgewood ATM Card OR Ridgewood Debit MasterCard®:
Immediately call (800) 472-3272, 24 hours a day, seven days a week.
- Call or visit your local Ridgewood branch.
- Card Controls: Take control of your Ridgewood debit card and help prevent unauthorized transactions, right from your phone using our Mobile Banking App. Get real-time alerts, control how the card is used and even turn your card "off" if it's ever lost or stolen. Learn more
- Identity Protection Services: Our Identity protection services available through EZShield are easy to use, highly advanced and accessible where and when you need it. Learn more
- EZShield ID Restoration is available for free to all Ridgewood Checking customers. Call (833) 464-8099 for assistance with fraud and ID Theft issues.
- Debit Card Fraud Text Alerts: If there’s a suspicious transaction, find out fast with real-time alerts via Debit Card Fraud Text Alerts. Message rates may apply. Signing up is easy; simply sign in to Ridgewood Online Banking and select "SMS Fraud Text Alert Enrollment" that is available in the "Additional Services" tab, or call our Customer Contact Center at (718) 240-4778 to get started, Monday - Friday: 7AM - 7PM, Saturday - Sunday: 8AM - 2PM.
The Federal Trade Commission, a government agency, has a variety of resources to help you stay in the know. To sign up for email alerts on the latest scams, report a possible scam or for more tips on avoiding fraud check out the resources below.
As a reminder, you should never give out account information or personal information over the phone or via e-mail unless you have contacted the bank directly. Ridgewood Savings Bank, reputable loan companies, your employer and even the IRS will never ask you for your online or mobile banking login information, debit card PIN or to make a payment in the form of a gift card.
Scammers may "spoof" a phone number so a text or call appears to be coming from Ridgewood Savings Bank or any other company. If you aren't expecting to be contacted or if you don't recognize the voice, hang up and call your local branch or our Contact Center at (718) 240-4778 Monday - Friday: 7AM - 7PM ; Saturday - Sunday: 8AM - 2PM. Use contact information you already have on file or use our branch locator to contact your local branch.
Phishing emails are intended to look like they are from someone you know. Often, they claim something is wrong with your account, ask you to confirm personal information, or make a payment. If you think you may have received a phishing e-mail don't respond or click any links. Delete the e-mail right away.
If you still aren’t sure, hover over hyperlinks in an email. By hovering, you can preview where the link will actually take you and if the website is secure. To identify the security of a site, always look for a “s” within the URL. Use extra caution when using public computers and public Wi-Fi networks.
Secure Website: https://
Non-Secure Website: http://
Beware of scams:
Beware of scams that the Federal Trade Commission (FTC) is warning consumers about, as criminals may utilize Coronavirus fears to perpetrate fraudulent or identity theft related activities. Remember that Ridgewood Savings Bank will never call, text or email you to ask for your banking information.
- FDIC Consumer News Summer 2017 - 10 Scams Targeting Bank Customers
- Federal Trade Commission - Identity Theft
- A Bank Customer's Guide to Cybersecurity - FDIC