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Online Security

Security Center

Ridgewood will never call or email you soliciting personal information

At Ridgewood Savings Bank we care about our customers and take customer security very seriously. While we do monitor activity for customer security, and may call to verify certain account activity, we will NEVER ask you for personal information such as: whole social security numbers, passwords, or whole account numbers via telephone or e-mail. We advise anyone that receives a suspicious phone call or e-mail to contact the bank directly.

Please use precautions when handling any types of unsolicited or unexpected telephone calls or emails. Be suspicious of emails, even if they appear to originate from a trusted source. Clicking on links in spam email may send users to phishing web sites or sites that are hosting malware.

Report a suspicious email:

  • If you think you’ve received a suspicious email claiming to be from Ridgewood Savings Bank forward it to abuse@ridgewoodbank.com so we can investigate it for you.
  • If you doubt the validity of a Ridgewood Savings Bank telephone call or email that you received or if you think you may have already responded to a phishing scam, please contact your branch immediately.

To report a lost or stolen Ridgewood Debit MasterCard®:

  • Immediately call (800) 472-3272, 24 hours a day, seven days a week.

  • Call or visit your local Ridgewood branch.

To report a lost or stolen Ridgewood ATM card:

  • Immediately call the telephone-banking operator at (877) 690-0784, Monday–Friday, 7 AM–8 PM, Saturday 8 AM– 5 PM.
  • Call or visit your local Ridgewood branch.

Helpful Services

  • Card Controls: Take control of your Ridgewood debit card and help prevent unauthorized transactions, right from your phone using our Mobile Banking App. Get real-time alerts, control how the card is used and even turn your card "off" if it's ever lost or stolen. Learn more
  • Identity Protection Services: Our Identity protection services available through EZShield are easy to use, highly advanced and accessible where and when you need it. Learn more
  • EZShield ID Restoration is available for free to all Ridgewood Checking customers. Call (833) 464-8099 for assistance with fraud and ID Theft issues.
  • Debit Card Fraud Text Alerts: If there’s a suspicious transaction, find out fast with real-time alerts via Debit Card Fraud Text Alerts. Message rates may apply. Signing up is easy; simply sign in to Ridgewood Online Banking and select "SMS Fraud Text Alert Enrollment" that is available in the "Additional Services" tab, or call our Customer Contact Center at (718) 240-4778 to get started, Monday - Friday: 7AM - 8PM, Saturday: 8AM - 5PM.

Helpful Links